At Kingta, your satisfaction is our utmost concern. We want to ensure that you love every purchase, and if something isn’t quite right, we’re here to assist you. Our Refund Policy outlines the process for requesting a refund, providing clarity and compliance with U.S. regulations. By placing an order with Kingta, you agree to the terms outlined below.

Refund Eligibility

• Damaged or Defective Items: If your order arrives damaged or defective, please reach out to our customer support within 30 days. We’re happy to provide either a full refund or a replacement based on your preference.
• Incorrect Orders: If you receive the wrong item, notify us within 30 days. We’ll swiftly issue a refund or send you the correct item at no additional charge.
• Change of Mind: If you’ve had a change of heart regarding your purchase, we accept returns within 30 days of delivery. Please contact our support team for assistance with the return process.

How to Request a Refund

To initiate a refund, contact us at support@kingta.shop or via our 24/7 live chat. Be sure to include your order number, the items you wish to return, and the reason for your request. Our team will guide you through the necessary steps for a seamless refund experience.

Refund Processing

Once we receive the returned item and confirm it meets our return criteria, we’ll begin processing your refund. Generally, refunds are completed within 7 business days. You’ll receive a confirmation email once the refund is processed, and the funds will be credited back to your original payment method.

Transparency Throughout the Process

At Kingta, we believe in keeping you informed at every step of the refund process. We provide clear and straightforward information, so you always know the status of your refund.

Additional Information

For detailed instructions on returning items or to understand our eligibility criteria, please refer to our Return Policy. This section provides all the necessary information to ensure a successful return and refund process.

Follow-Up

If you haven’t received your refund within 15 business days after approval, please don’t hesitate to contact us at support@kingta.shop. Provide your order number and any relevant details, and our team will be happy to assist you further.

Need Assistance?

We’re here to help you every step of the way. If you have any questions or need assistance with your refund, don’t hesitate to contact us at support@kingta.shop or through our 24/7 live chat.

Your satisfaction is our priority at Kingta, and we are committed to addressing any issues quickly and professionally. Thank you for choosing Kingta!

FOR MORE INFORMATION:

Trade Name: Kingta
Support: 24/7 
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (423) 845-4075
Business Mail: support@kingta.shop
Business Address: 697 Barlow Avenue, Staten Island, New York, 10312, United States