At Kingta, we prioritize your satisfaction and want to ensure a seamless return experience. Whether you’ve encountered an issue or simply changed your mind, we’re here to help. Here’s everything you need to know about our return process:

How to Request a Return

If you’re not completely satisfied with your purchase, or if there’s a problem with your order, you can initiate a return within 30 days from the date of delivery. We accept returns by mail and offer the choice between a full refund or a replacement.

To get started, reach out to our customer support team via email atsupport@kingta.shop or through our 24/7 live chat. We’ll guide you through the return process and provide any necessary instructions.

Customer Support Assistance

Our customer support team is available around the clock to help you with any part of the return process, including obtaining return labels, tracking your returns, or understanding our policies. Contact us at support@kingta.shop or use the 24/7 live chat for personalized assistance.

How to Return

1. Contact us atsupport@kingta.shop with your order number and reason for return.
2. We’ll send you a prepaid return shipping label. Simply Download and Print and send us along with the return package.
3. We don’t charge return shipping fee. The cost of return is free 
4. Kingta does not charge any restocking fee. We believe in hassle-free returns, so you can send an item back without worrying about hidden fees.

Refunds

• After we receive your return, we’ll issue a refund to your original payment method.
• Refunds are usually processed within 7 business days.

Damaged or Defective Items

• If the item is defective or damaged, contact us immediately. We’ll cover return shipping and provide a full refund or replacement.

Exchanges

• We  Accept exchanges. Please return the item and place a new order.

For more information on how refunds are processed, please refer to our Refund Policy.

Thank you for choosing Kingta. We value your trust and are committed to providing you with an exceptional shopping experience. If you have any questions or need further assistance, don’t hesitate to contact us.

FOR MORE INFORMATION:

Trade Name: Kingta
Support: 24/7 
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (423) 845-4075
Business Mail: support@kingta.shop
Business Address: 697 Barlow Avenue, Staten Island, New York, 10312, United States