At Kingta, our goal is to make your shopping experience as smooth and enjoyable as possible, especially when it comes to shipping your orders. Below, you’ll find details about our shipping process, including timelines, costs, and important information on handling orders.

Handling Time

After placing your order with Kingta, we aim to begin processing it within 1-2 business days (Monday to Friday).

Order Cut-Off Time

To have your order processed on the same day, please place it before 4:00 PM  (GMT -05:00) New York Time) on business days. Any orders placed after this time will be processed the next business day.

Transit Time

Once your order has been processed and shipped, it typically takes 5-7 business days (Monday to Friday) for your package to arrive.

Total Delivery Estimate

From the time you place your order, delivery typically takes 6-9 business days.

 FREE Shipping 

We offer Free Shipping applied to all orders at checkout, guaranteeing reliable and high-quality delivery service.

Secure Packaging and Careful Handling

We prioritize the safety of your items during transit. Every order is carefully packaged and handled to ensure it arrives in perfect condition.

Order Tracking

Once your order has shipped, you’ll receive an email with a tracking number, allowing you to monitor your package in real-time. You can also check our Order Tracking page for regular updates on your shipment.

Tracking Information

Please allow 24 – 48 hours after dispatch for tracking information to become available. If you notice any delays in tracking updates, please give it some time before contacting customer support.

Refunds for Canceled Orders

If you cancel your order before it has been dispatched, you are entitled to a full refund as outlined in our Refund Policy. Refunds may take up to 7 business days to process, depending on your payment method.

Incorrect Shipping Addresses

It’s the customer’s responsibility to provide accurate shipping information at checkout. Kingta is not liable for shipments sent to incorrect or outdated addresses provided during the purchase. If you notice an error, please contact us immediately. If the package is returned due to an incorrect address, the customer will be responsible for any reshipping or additional fees incurred.

Non-Deliverable Packages

If a package is returned because of an undeliverable address (incorrect or incomplete), we will contact you to arrange reshipment, which may incur extra shipping charges.

Lost or Stolen Packages

While we take every precaution to ensure safe delivery, Kingta cannot be held responsible for packages that are lost or stolen after being marked as delivered by the carrier. If your package goes missing during transit or is stolen after delivery, please reach out to our support team for assistance.

Thank you for choosing Kingta! We are excited to serve you and ensure a seamless shopping experience. If you have any questions or need assistance, please don’t hesitate to contact us at  support@kingta.shopor via our 24/7 live chat on our website.

FOR MORE INFORMATION:

Trade Name: Kingta
Support: 24/7 
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +1 (423) 845-4075
Business Mail: support@kingta.shop
Business Address: 697 Barlow Avenue, Staten Island, New York, 10312, United States